Shipping Policy

Last Updated: 10 October 2026

Thank you for shopping with RestoHome! We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand how we process and deliver orders.

This policy applies to orders placed on www.restohome.in for delivery within India only.

1. Shipping Locations

RestoHome currently accepts and delivers orders within India only.

We do not offer international shipping. Delivery availability depends on the serviceability of the customer's PIN code and our logistics partners.

2. Order Processing Time

Orders are processed after successful payment verification and order confirmation.

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  Orders are generally processed within 1–3 business days.
  
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  Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
  
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  Processing times may vary depending on product availability and order volume.
  

Order processing time is separate from the estimated delivery time.

3. Shipping and Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is generally 3–7 business days, depending on your location and courier service.

Delivery may take longer for remote locations, difficult-to-service PIN codes, public holidays, adverse weather, or other unexpected circumstances.

The delivery timelines mentioned above are estimates and are not guaranteed. We will make reasonable efforts to deliver your order as quickly as possible.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order size, weight, and applicable delivery arrangements.

If free shipping is offered as part of a promotion, the applicable terms will be communicated on our website.

5. Order Tracking

Once your order has been dispatched, we may provide tracking details through your registered email address, phone number, or another available communication channel.

You can use the tracking details to check the status of your shipment, where tracking is available.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer support team.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

RestoHome will not be responsible for delivery delays caused by incomplete or incorrect information provided by the customer, except where applicable law provides otherwise.

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may attempt redelivery or return the shipment to us.

Additional shipping charges, if any, will be communicated to the customer where applicable and permitted by law.

7. Delayed, Lost, or Undelivered Orders

Although we work with delivery partners to ensure timely delivery, delays may occur due to courier issues, weather conditions, transport disruptions, operational difficulties, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the relevant delivery partner to investigate the issue and determine the appropriate next steps.

Any remedies required under applicable Indian consumer protection laws will remain available to the customer.

8. Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@restohome.com as soon as possible.

Please provide your order number, a description of the issue, and photographs or videos where appropriate.

Our team will review your complaint and arrange an appropriate remedy in accordance with our Exchange Policy and applicable Indian law.

9. Exchanges and Shipping

RestoHome offers exchanges within 7 days from the date of delivery, subject to the conditions in our Exchange Policy.

If you need to exchange a product, please contact our support team before sending it back. We will provide the applicable instructions and shipping arrangements.

For exchanges due to a damaged, defective, or incorrectly supplied product, RestoHome will arrange or bear the applicable shipping costs as required by applicable law.

For other eligible exchanges, any applicable shipping charges will be communicated before the exchange is completed.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@restohome.com.

Cancellation requests may be considered if the order has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.

Any cancellation, refund, or other remedy required under applicable Indian law will be handled accordingly.

11. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Brand Name: RestoHome

Legal Name: JYOTI YADAV

Email: support@restohome.com

Business Address: house no 134, ghatampur, aurai, gyanpur, sant ravidas nagar,
aurai, uttar pradesh, india, 221301

Shipping Availability: India only.

Thank you for choosing RestoHome. We appreciate your trust and look forward to serving you.

This Shipping Policy is subject to applicable Indian laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.