Refund policy

Return & Refund Policy

Last Updated: 10 October 2026

Thank you for shopping with Restohome! Your satisfaction is important to us. Please read our exchange policy carefully before placing an order.

This policy applies to orders delivered within India.

1. Exchange Policy

Restohome offers exchanges only within 7 days from the date of delivery of the product, subject to the eligibility conditions outlined below.

We do not accept returns or provide refunds for change of mind, personal preference, or reasons unrelated to a product issue. Exchanges are available in accordance with this policy.

This policy does not limit any rights or remedies available to customers under applicable Indian consumer protection laws.

2. Exchange Eligibility

To qualify for an exchange, the following conditions generally apply:

The exchange request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
Original packaging, tags, accessories, and other included items must be intact, wherever applicable.
Proof of purchase, such as an order number, invoice, or order confirmation, must be provided.
The product must be sent back according to the instructions provided by our support team.

Products that do not meet these conditions may not qualify for an exchange, subject to applicable law.

3. How to Request an Exchange

To request an exchange, please follow these steps:

Email us at support@restohome.com within 7 days of delivery.
Include your order number, the reason for the exchange, and clear photographs or videos of the product, if applicable.
Our team will review your request and aim to respond within 2–3 business days.
If your request is approved, we will provide the exchange instructions and applicable shipping arrangements.
Pack the product securely and follow the instructions provided by our support team.

Please do not send any product before receiving exchange approval and instructions from our team.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us at support@restohome.com as soon as possible.

Please include your order number, a description of the issue, and photographs or videos where appropriate.

Our team will review the issue and arrange an appropriate remedy, which may include an exchange, replacement, repair, or refund where required by applicable Indian law.

5. Exchange Shipping Charges

For exchanges requested due to personal preference, any applicable shipping charges will be communicated to the customer before the exchange is completed.

If an exchange is required because the product is damaged, defective, or incorrect due to an error on our part, Restohome will arrange or bear the applicable shipping costs as required by applicable law.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@restohome.com.

Cancellation requests for orders that have not yet been shipped may be considered, subject to the order status and applicable law.

Any refund due for a cancelled order will be handled in accordance with applicable Indian consumer protection laws and payment regulations.

7. Contact Us

If you have any questions about our exchange policy, please contact us:

Brand: Restohome

Legal Name: JYOTI YADAV

Email: support@restohome.com

Business Address: House No. 134, Ghatampur, Aurai, Gyanpur, Sant Ravidas Nagar, Uttar Pradesh – 221301, India.

Thank you for choosing Restohome. We appreciate your trust and look forward to providing you with a positive shopping experience.

This policy is subject to applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.